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Shipping Info


I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing and production time for your order to ship out. 

WHAT SHIPPING METHOD DO WE USE?

United States USPS

United Kingdom HERMES

Australia AUSPOST

New Zealand NZPOST

HOW LONG IS THE SHIPPING TIME?
  • Average transit time is 5-16 days.

Shipping Time might be delayed to USA.

There are circumstances that are out of control during this hard situation in the world that may cause shipping postponements. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. 

When you receive your tracking number, if you need help tracking your order you can go here

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@garden-planter.com All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@garden-planter.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)